Use Case Medtech 2020-02-07T12:19:51+00:00

USE CASE

Medtech

#1 MedTech

Successful surgery

Story

A medical technology company wanted to create digital pre-habilitation services for their hospital partners in the space of elective surgical procedures. Patients should arrived better prepared for surgery and experience improved follow up.

Challenge

The solution had to improve patient engagement and collect outcomes data. From a business perspective it had to be flexible and scalable to accommodate multiple languages, indications and individual hospital treatment protocols. Handling of personal sensitive data set high requirements for data protection and hosting.

Solution

Over chat, Ariana acts as personal coach to the patient on top of a web application hosting the program content. Ariana supports and tracks the patient through a personalized exercise and nutrition program in preparation for elective surgery. Ariana drives engagement by translating the web content into a pleasant conversation and tracking the recovery after discharge from the hospital.

Outcome

By adding Ariana to a traditional web application, the medtech company can

  • create differentiated digital services
  • help improve patient engagement and preparedness
  • create transparency on patient behavior and outcomes

#2 MedTech

Onboarding to diabetes mgmt

Story

A medical technology company offered a diabetes management system that combined a blood glucose sensor and a pump.

Challenge

While the system provided great value to the patient, it required a complex onboarding procedure, learning and troubleshooting to get up and running. This lead to many early patient drop offs.

Solution

Over chat, Ariana acts as personal coach to the patient on top of an application hosting the patients’ blood glucose measurements. Ariana supports the patients through onboarding and training by reminding them of and rescheduling real world appointments based on the patients’ knowledge level. Additionally she managed and tracked the critical sensor insertion and troubleshooting process.

Outcome

By adding Ariana to a traditional web application, the medtech company can

  • create differentiated digital services
  • track patients’ learning journey and efficiently use real world resources
  • manage early stage drop offs by personalized troubleshooting

We are excited to explore how Ariana can help your patients

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